Customer Support Best of Newsletter May, June, and July 2008

Welcome to the MAY, JUNE, AND JULY 2008 edition of everybody's favorite Customer Support Best Of newsletter!

Well, I had my wedding, which went fantastic. Lot of planning and a lot of recovery from the excitement and stress associated with such an event. Unfortunately, the newsletter kind of got lost in the shuffle this past summer. But never fear, because it is BACK and as good as ever, hopefully.

This newsletter basically highlights the best (best meaning worst) situation that we experienced while doing Customer Service. It is open to any call center, website, company, job, etc that involves you and a customer (whether internal or external). So if you got a buddy who does customer service somewhere else, that person's submissions are always welcome.

Just as a reminder, the newsletter censors customers information, and does not supply any potential privacy invasive information. I am basically doing my best to avoid breaking the ethical rules in which we are all bound by. Hey, the materials provided in and of themselves are pretty damn hilarious.

Here was the best of MAY, JUNE, AND JULY:

SITUATIONS, NOTES, & TICKETS

Maturity at its absolute best!

Customer was very upset with the "run around he's been getting." I asked him to wait while I reviewed the notes on the account. He asked me to not put him on hold. I advised that I woudl put him on mute instead. Customer then started calling him names. I asked him to quit. He said I couldn't prove it. I said that all calls are recorded. He said "Oh yeah, well FUCK YOU" and hung up. Nothing resolved.

National Spelling Bee Champion!

(Actual Note Left on Account)

CUST HAS BEEN HAVEING ISSUES WITH SERVICE FROM 06-07 NOW THE PHONE WAS DISCONNECTED WITH OUT CUTOMER NOWLOGE..FOR ALL ISSEUS AND FOR CUSTOMER SAT. GAVE CUSTOMER 61 FOR INCONVACNCE AND SERVICE OUTAGE...CUST WILL MAKE ACCOUNT CURRECT WILL SETUP NEW PHONE ORDER ONCE ACCOUTN IS CURRECT...

Excellent Tech Support!

Customer couldn't get online. Laptop was turned off. Had customer turn laptop on. Customer is now online.

Crazy Customer of the Month

Customer called in demanding information, but refused to answer any questions I had regarding the information he wanted. Advised customer not psychic. Disconnected call.

Give it to him straight up!

Mr. Hancock called in and had no dial tone. Setup up escalation ticket. Customer very upset about this and cursed at me. I informed him three times not to use such language. Then he said "Hey asshole, you listen here... GET MY SHIT FIXED!" Disconnected call.

Whiny Rep of the Month